Terms & Conditions
Legal Notice
Withdrawal, Return, Refund, and Cancellation Policy
1. Withdrawal Right
You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day you or a third party (other than the carrier) acquires physical possession of the goods.
2. Return Policy
To exercise your right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the model withdrawal form, but it is not obligatory.
The goods must be returned in their original condition and packaging. You will bear the cost of returning the goods.
You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract.
3. Refund Policy
Once we receive your returned goods, we will inspect them and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
We reserve the right to deduct any reduction in the value of the goods, resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
4. Cancellation Policy
Orders can be cancelled before they are dispatched. If you wish to cancel an order, please contact us immediately. Once the order has been dispatched, the return policy will apply.
Shipping Policy
We offer delivery services within Cyprus and internationally. Shipping charges and delivery times vary based on the destination and will be calculated at checkout.
All orders are processed within 2 business days. Delivery times depend on the destination and the shipping method selected.
We are not responsible for delays caused by customs or other import processes.
If a package is damaged in transit, please contact us immediately and provide photographic evidence of the damage.
Complaint Policy
If you have any complaints about our products or services, please contact us at co*******@da************.com or +357 25222991.
We will acknowledge your complaint within 3 business days and aim to resolve it within 15 business days.
If you are not satisfied with our response, you may refer your complaint to the Cyprus Consumer Protection Service.
Liabilities Under Cyprus Law
Dantec Trading Ltd shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or use, incurred by you or any third party, whether in an action in contract or tort, arising from the access to or use of our website or any content provided on our website.
Our total liability to you for all claims arising out of or in connection with the use of our services or the purchase of our products, whether in contract, tort, or otherwise, shall not exceed the amount you paid to us for the goods purchased.
Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
By placing an order with Dantec Cellars, you agree to these Terms & Conditions. We reserve the right to modify these terms at any time. Any changes will be posted on this page.
Contact Us
If you have any questions about our Terms & Conditions, please contact us at:
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
